My shipment was damaged in transit

Hvad drejer din henvendelse sig om?

Told og tolddokumenter

Min forsendelse er ikke blevet afhentet

Min palle/stykgods er ikke blevet afhentet

Returfragt

Min forsendelse er forsinket eller ikke ankommet

Min forsendelse er beskadiget under transport

Faktura og betaling

My shipment is damaged on arrival - what do I do?

If your shipment is broken in transit, it is important that you save all packaging and wrapping. This is often necessary if our subcontractors want to inspect the shipment.

You can start your complaint under 'my pages'. Press the 'select' drop-down menu next to the order the complaint is about, and then select 'Report damaged shipment'.

You can advantageously submit photos of the packaging and contents together with your complaint.